Custom / Special Orders Account Executive

Location:

Dorfman Pacific in Stockton, CA

Please email your resume and the job you are applying for to jobs@dorfman-pacific.com.

Summary:

Performs duties to facilitate the execution of special orders for accounts ranging from: national/big box, embroidery, and independents.  Account Executives collaborate with sales professionals/managers and suppliers to maintain production timelines and ensure on-time product delivery.

Duties:

  • Maintain a customer production calendar with assigned sales professional
  • Organize and plan foundation meetings with sales professionals and relevant departments to build production timelines
  • Review customer/sales professional requests ensuring retailer compliance needs are documented and accounted for prior to placing factory orders
  • Communicate with sales professionals, customers, and internal teams to facilitate on-time delivery of orders
  • Manage multiple orders; review timelines/order status to communicate potential delays to the sales team or buyer
  • Create and update customer spec sheets in Styles Database
  • Create and manage customer and factory purchase orders in Apprise
  • Understand, and be familiar with, customer vendor guides that detail rules/regulations needed to ship successfully to the customer
  • Identify and manage procurement of components (price tickets, sewn-in-labels, polybags, etc.)
  • Manage product testing efforts related to current state and federal requirements, and testing outlined by major retailers
  • Participate in on-boarding of new customer, including EDI setup and maintenance
  • Manage inventory levels reviewing replenishment (draw down) goods, WIPs, and current orders to facilitate inventory turns
  • Troubleshoot issues that affect delivery of goods and follow-up with internal departments, sales, and customers to push critical path of orders
  • Work with the sales team to manage the overall customer relationship. When necessary, seeking customer approvals (eg. component approvals and credit approvals)

Essential Abilities:

  • Strong collaboration and cooperation with staff, customers and suppliers
  • Demonstrates curiosity, initiative and flexibility in the daily work and in solving problems
  • Ability to manage multiple tasks involving concurrent projects
  • Account Executive is expected to support the company’s Customer Problem Resolution “CPR” program to resolve issues within the same business day.

Relationships:

Reports directly to the Director of Special Orders and Business Intelligence

Qualifications:

  • High School Diploma required
  • 3+ years of customer experience strongly encouraged
  • Excellent written and verbal communication skills
  • Ability to partner with cross functioning teams to solve complex problems
  • Strong organizational abilities. Firm understanding of work prioritization techniques
  • Works well in a team environment and can excel individually

Technical Skills:

  • Proficient in Microsoft Excel, Word, and Outlook.
  • (Optional) Prior experience with ERP Software: Apprise
  • (Optional) Prior experience with WMS System: Highjump
  • (Optional) Prior experience with EDI

Please email your resume and the job you are applying for to jobs@dorfman-pacific.com.