Frequently Asked Questions

Shipping

Size of the shipment does effect shipping times. Those orders that are less than 20 cartons, and require no processing for value added services will ship within 24-48hrs from placement of order. LTL shipments & value added service orders (i.e. ticketing, polybagging, consolidation, etc.) may require 5-7 business days to process. Size of the shipment does effect shipping times. Those orders that are less than 20 cartons, and require no processing for value added services will ship within 24-48hrs from placement of order. LTL shipments & value added service orders (i.e. ticketing, polybagging, consolidation, etc.) may require 5-7 business days to process.

Embroidery orders will ship within 10 days approved artwork.

Yes, you can request consolidation of your orders so that multiple styles are packed into the same carton. This requires extra processing time, and will result in shipments leaving within five days of order placement without any other value added services (i.e. ticketing, polybagging, etc.)

Our default parcel carrier is FedEx. All new accounts without routing guides will be defaulted to this carrier. Order over 20 cartons will typically ship via LTL Freight Carriers.

Allow one working day for processing of order. Our Warehouse hours for pickup of Will Call orders is between 7:30am – 3pm PST

Orders must be placed by 12pm PST without any value added services (i.e. ticketing, polybagging, consolidation)

Dorfman can provide shipment notification which will include tracking information for parcel carriers. Please call 800-367-3626, or email custservice@dorfman-pacific.com to request this setup on your account.

Yes, you can request that your account be setup as “ship complete” meaning that the entirety of the order must available and allocated in order to ship.Yes, you can request that your account be setup as “ship complete” meaning that the entirety of the order must available and allocated in order to ship.

Yes, you can request that your account be setup as “ship back ordered complete” meaning that after the initial shipment your order will wait for all back orders to come in before another shipment is made.

Yes, you can request that your account be setup as “cancel back order” meaning that once order is sent to distribution center for shipment all back order quantities are cancel, and will require placement of a new order to fulfill those styles.

No, due to various dimensions of the cartons are shipped in we are unable to determine cost at this time.

Customer Accounts & Policies

$450 opening order, which can be split by delivery date but must be placed at one time.

$200 dollars, all orders below can be accept but will have a $25 small order charge applied to the order.

No, Dorfman Pacific Co., Inc. has instituted a Retail Channel Policy (RCP) which prohibits reseller from selling Dorfman Pacific products (including any and all of our wholly owned brands or licensed brands) on those sites. See the RCP Policy.

You can find our sales rep profiles and contact information on our website.

You can also find our sales reps on the last page of our printed catalogs.

Other Information

All claims for damages cartons and carton shortages must be filed with carrier within 10 days after receipt of merchandise. All inner box shortages must be reported to Dorfman Pacific within 10 days. All returns must be prepaid and authorized by the home office. Call 800-367-3626 for authorization. Our RA# is required on all cartons shipped back for credit. Returns may be subject to a 10% restocking charge, $25 minimum charge. Credit will be issued upon receipt and inspection of merchandise only. E-mail any questions to custservice@dorfman-pacific.com. Returns will note be accepted after 30 days from receipt of goods.

Follow the prompts on the Request a Catalog page.

Call in to our dedicated customer service team.

• Call 1-800-367-3626 → Option 1 (Customer Service) → Option 1 (Place An Order)

Monday – Friday, 6:30AM – 4:30PM PST

Product Specs

Perspiration will definitely affect the look of your hat, usually resulting in white (salt) stains or dark (oil) stains around the crown. These can usually be cleaned with a diluted mixture of Dawn dish soap and warm water.

Do not submerge the hat but rather use a clean sponge to dab the stains. Dry it immediately with a clean paper towel, absorbing all of the excess water from the hat. This step may need to be repeated several times depending on the staining. Use this same method on the inner sweatband to remove the dirt. Again, several applications may be required.

To help prevent future staining, wipe off all of the excess moisture after removing your hat. If it is very wet, turn it upside down and fold out the sweatband to allow the moisture to evaporate into the air.

These suggestions should add some additional time to the life of your hat. When the time does come for a new hat, please think of our brand. Thank you for your interest and support.

Refer to the sew-in-label usually attached at the back seem of the inside sweatband or call customer service.

Our catalogs show the following symbol which indicates those styles that have been rated for sun protection.

UPF 50+ Excellent UV Sun Protection tag

No, issues with product must adhere to our return policy for credit and re-shipment.

By the size chart located in the catalog, which are pictured below:

Hat size chart for adults
Tap this image to enlarge hat size chart for adults
Hat size chart for adults
Tap this image to enlarge hat size chart for kids

Yes, you can find Hat Reducer Tape (DP Style # 990), which comes in roles of 25ft. This is located in the Accessories and Point of Purchase section of our catalogs.

We have two options for Hat Stretchers: 1) HATJACK-NAT2 (Size: Medium 7 1/8” – 7 ½”), 2) HATJACK-NAT3 (Size: Large 7 ½” and Up). This is located in the Accessories and Point of Purchase section of our catalogs.

Glossary of Terms for Hats & Caps

The crown is the vertical top part of the hat that goes over your head. The crown of a hat is typically creased to a particular shape when it is made. Years ago, most hats were delivered to the retailer with an "open" (un-creased) crown, thereby permitting the retail hat salesman the opportunity to shape the hat to the customer's liking. Over the years, changes in the industry and the demands of production have resulted in today's practice of creasing hats as part of the production process.

The brim of a hat is the horizontal part under the crown that extends around the circumference of the hat. A brim maybe turned up or down, be large or small. Some are for design, others are designed for sun protection.

The "trim" of a hat is the band, or perhaps trinkets on the band, or even embroidery. Any embellishment that adds value is considered a trim.

Peak is considered for baseball caps, ivy's 8/4's, newsboys or cadets. It is the extension / brim - but confined to just the front of a cap. Some people refer to the peak as the "bill"

Coolmax fabric is a wicking material that draws perspiration away from the skin. It is a registered fabric

It is the rating given for sun protection

A registered synthetic material with fiber technology flexible and softer than standard nylon . It is used in sports and performance gear

Hemp is a fiber material that may look like linen, fade like cotton, but it is very durable and is rated upf50 for sun protection

Account Receivable/Credit Terms

Please return credit application including 3-4 trade references to creditefax@dorfman-pacific.com. You can find Credit Application here.

Debit Card, Credit Card (Visa, MasterCard, American Express), Check, ACH

Please contact our accounts Receivable/Credit Department by calling the following number 1-800-367-3626 → Option 2 (Credit)